No arguments

Returns, exchanges and free alterations

You have 30 days from delivery. If the fit is wrong we will alter it or exchange it, and where the fault is ours we cover the shipping in both directions. Nobody here is going to make this difficult for you.

Faulty work is repaired at any age, not just inside the 30 days.

Packed parcels ready to return
30 daysFrom deliveryCounted from the day the parcel arrives, not the day you ordered.
Free alterationsWhen we cut it wrongIf a made to measure piece does not match the numbers you sent, the alteration and the return shipping are ours.
Exchanges firstProcessed ahead of refundsWe would rather get you into the right piece than simply take the money back.

What can and cannot come back

Yes

  • Anything unworn and unaltered, in the state it arrived, with tags attached.
  • Made to measure pieces where we cut against the numbers you sent.
  • Anything faulty, at any age. Leather is repairable by nature.
  • Wrong item, wrong colour or wrong size sent by us.

No

  • Pieces worn to an event. A single evening shows on suede and we cannot resell it.
  • Pieces altered or repaired by somebody other than us.
  • Custom embroidery of a name, crest or date, unless the work itself is faulty.
  • Socks and underwear once the packaging is opened, for hygiene reasons.

Try a piece on indoors, over clothing, away from food and drink. Leather picks up marks quickly and that is the single most common reason a return gets declined.

How to start a return

  1. Write to usTwo minutesSend your order number and a photograph of the piece. A photo saves an entire round of questions.
  2. We replyWithin one working dayYou get a decision and, where it applies, a prepaid return label attached to the email.
  3. Send it backYour carrier’s timelineUse the original packaging if you still have it, and keep the tracking number until we confirm arrival.
  4. We actWithin 48 hours of arrivalAn exchange goes straight into production. A refund is issued the same day we inspect it.
Repairing a leather piece by hand at the bench

Refunds and repairs

How long a refund takes

Once the piece is inspected, the refund is issued the same day. Your bank then takes its own time, usually 3 to 10 working days depending on the card and the country. We refund what you paid for the item, and the original shipping too when the fault was ours.

Faulty after months of wear

A seam that opens, a buckle that fails, embroidery that pulls loose. Send a photograph whenever it happens, even years later and well outside the 30 days. Leather goods are repairable by nature, and we would far rather fix a two year old pair of lederhosen than watch you replace them.

Your statutory rights

Nothing on this page reduces the rights you have under the consumer law of your own country. Where local law gives you longer than 30 days or a stronger remedy, that law applies and we will follow it.

Something not right?

Start with a message and a photograph. We answer every one within a working day, and the answer is almost never no.

Start a return