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Sizing questions, order updates, a rush request or a problem with something that arrived. Write to us and a person reads it, usually within a few hours and always within one working day.

Monday to Saturday. We are a small team, so you get the same person through the whole conversation.

Customer support at TrachtHouse
Emailsupport@trachthouse.comThe fastest route for anything about an existing order.
Reply timeWithin one working dayUsually a few hours, Monday to Saturday.
Where we ship fromUnited StatesWorldwide delivery to more than forty countries.
On a deadlineTell us the dateRush production is often possible. We will say honestly if it is not.
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If your message is about an order you have already placed, adding the order number gets you a faster and more useful answer.

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