Delivery

Made after you order, then shipped with tracking

Nothing here sits on a shelf waiting for a buyer, so the timeline below has two halves. Production comes first, transit second. Both are listed honestly, including the parts most shops leave out.

Free worldwide shipping on orders over 299 USD.

Parcels ready for despatch

What happens after you pay

  1. Order confirmedSame dayYou get an email with your order, and for made to measure pieces a short measurement form to fill in.
  2. In the atelier7 to 12 working daysYour hide is chosen, cut, stitched, embroidered and inspected by one artisan from start to finish.
  3. DespatchedSame day as the labelTracking is emailed the moment the label is created, usually a day before the carrier scans the parcel.
  4. In transit3 to 5 working daysDoor to door for most destinations, with insurance included on every parcel.

Accessories that are not cut to measure, such as belts, wallets, socks and care kits, usually leave within 48 hours.

Costs

What shipping actually costs

Free over 299 USD

Worldwide, on every destination we serve. The threshold is on the order total after any discount and before tax.

Standard below that

Calculated at checkout from the destination and the parcel weight, so you see the real number before you pay rather than after.

Rush production

Quoted per order because it depends on what is already in the queue. Ask before you pay and we will confirm or decline honestly.

Handing over a parcel for delivery

Where we ship

We ship from the United States to more than forty countries, including the whole of the European Union, the United Kingdom, Canada, Australia, New Zealand, the Gulf states and most of Asia.

If your country is not offered at checkout, write to us before assuming we cannot reach you. It is usually a single carrier restriction that we can work around with a different service.

Customs, duty and import tax

Orders inside the United States carry no additional charges. On international orders, any import duty or local tax is set by your own country and is payable by you on delivery. We cannot calculate it in advance because the rate depends on your local rules.

We will not mark a parcel as a gift or declare a lower value. It is fraud in most of the countries we ship to, and it voids the insurance on your own parcel if it goes missing.

When something goes wrong

Wrong address at checkoutTell us within 12 hours and we change it free. After the label prints, a redirect may carry a carrier fee.
Marked delivered but missingCheck with neighbours and the building first, then write to us. We open the carrier trace ourselves and remake or refund if it is not found.
Damaged in transitPhotograph the box and the piece before anything else and send us the images. We cover it in full.
Tracking has not movedThe first 24 hours of silence are normal. After three working days, write to us and we chase the carrier rather than asking you to.

Need it by a specific date?

Tell us the date before you order. If we cannot make it we will say so rather than take the order and hope.

Ask about a deadline